Terms and Conditions

Our customer terms and conditions...

Our Contact details:

The Flower Stylist

123 Mill Rise, Skidby, East Yorkshire, HU16 5UA

Tel: 07967 807147

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Registered in England & Wales, Reg. No. 5381997

We accept any debit of credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit cards, Visa, Mastercard, Maestro and Solo. You may pay for wedding and event flowers over the phone by calling us on 07967 807147 or from outside the UK +44 7967 807147

Cancellation - a 25% non-refundable deposit will be required to secure wedding and event floristry services. Payment in full must be made 4 weeks prior to the event. Should the event services be cancelled for any reason the following charges apply. Deposit payment is non refundable at any time. Cancellation 1 month or less of the event, full payment is required.

When confirmation of your order is received by email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed, at this point you will receive a second email confirming your card payment has been made. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule Orders received before 1pm for same day delivery Monday to Saturday UK time for UK delivery will be delivered on the same day if required.

Orders received after these times and International orders are generally delivered the following day.

Orders with a specified delivery date will be delivered on that day (note must be received by 1pm for same day delivery Monday to Saturday).

Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please call us on 07967 807147

No timed deliveries - except for funeral tributes and weddings.

Please telephone on 07967 807147 if you have an emergency order.

If you require specific flowers please telephone on 07967 807147 at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the studio and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the studio.

If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.

If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at The Flower Stylist earliest convenience.

The Flower Stylist are not responsible for theft or damage of flowers, plants or sundries if left.

Refund Policy - We take care of our flowers and ensure freshness and quality at all times.If at anytime we feel that our flowers do not reach such high standards we reserve the right to substitute blooms that are of a similar colour and or nature to give the customer guaranteed quality. If however you are not satisfied you can contact us through the website contact page or call on 07967 807147 and we will endeavour to resolve the matter.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can call on 07967 807147 (International +44 7967 807147) or write to us at 123 Mill Rise, Skidby, East Yorkshire,HU16 5UA United Kingdom